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Business Decision Areas I: Operations
Which of the following best describes 'quality'?
The service provided to a customer before, during and after purchasing a product
Products being made to a high standard to meet customer needs
A high level of productivity
Who needs to be satisfied with the quality of products?
Which of the following is usually true about poor quality products?
They are in demand
They fail to meet customer expectations
They are expensive
What happens when a business produces faulty goods?
It increases costs
It increases costs and damages the reputation of the firm
It is an example of Total Quality Management
A business checks products after they are made. What is this an example of?
A business makes better use of existing staff to raise productivity. What is this an example of?
When products are checked at each stage of production, what is this an example of?
What does Total Quality Management (TQM) require?
A change of managers
High levels of productivity
A change of business culture
What is producing goods to a quality standard most likely to do?
Reduce the need for quality assurance
Reduce the need for quality control
What is a product that meets a quality standard NOT necessarily going to be?
Better than all products made by rivals
Made using quality control systems
Meeting an agreed level of safety