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Business Management

Business Decision Areas I: Operations

Quality - Test

1.

Which of the following best describes 'quality'?

2.

Who needs to be satisfied with the quality of products?

3.

Which of the following is usually true about poor quality products?

4.

What happens when a business produces faulty goods?

5.

A business checks products after they are made. What is this an example of?

6.

A business makes better use of existing staff to raise productivity. What is this an example of?

7.

When products are checked at each stage of production, what is this an example of?

8.

What does Total Quality Management (TQM) require?

9.

What is producing goods to a quality standard most likely to do?

10.

What is a product that meets a quality standard NOT necessarily going to be?