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Business Management

Training and development

Training and development

people working in a call centre

Induction is the training given to new workers so that they understand their role and responsibilities and can do their job. It involves health and safety information, meeting work colleagues, and learning about the company’s policies and procedures.

Staff should learn new skills throughout the course of their career to stay productive. Training improves technical, personal or management skills and will increase staff efficiency. There are two main training methods:

  • On-the-job training where experienced members of staff explain a job or a skill.
  • Off the job training where outside experts are paid to explain a job or a skill.

Retaining workers is important to a firm because it costs time and money to hire and train a replacement. Well trained staff are better at their job, increasing productivity and efficiency. Being good at their job increases employee motivation. The firm’s reputation will improve if they take good care of their employees and invest in their development. If employees are better at their jobs, less mistakes or errors will be made, which could save the firm money over time.

However well-trained employees may leave and go elsewhere.

Appraisal and training helps motivate staff and so improves staff retention.

Staff Appraisal is a yearly performance review between an employee and his/her line manager. They reflect on the year just passed, and then identify training needs or areas for improvement. There may have been specific targets which were set and these are also discussed to see if they have been met. Targets which have been met may result in a bonus or another financial reward.

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