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WM FeaturesYou are in: Birmingham > BBC WM > WM Features > BBC WM Consumer Advice BBC WM Consumer AdviceFull contact details for regulatory bodies, local councils and customer services recently featured on BBC WM. Please note: The BBC is not responsible for the content of external websites.  DirectgovWebsite providing lots of information and many useful contacts. Covers issues such as, debt, benefits, tax, pensions, employment, managing money. www.direct.gov.uk REGULATORY BODIESEnergy Watch (gas and electricity watchdog)Helpline: 08459 060708 Ofcom(Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services) Ofwat(The Water Services Regulation Authority (Ofwat) is the economic regulator of the water and sewerage industry in England and Wales) Phonepay Plus(PhonepayPlus is the industry-funded regulatory body for all premium rate charged telecommunications services) Consumer Direct(Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services) FSA – Financial Services AuthorityConsumer contact centre: 0845 606 234 Consumer Council for WaterGeneral Enquiries: 0121 345 1000 Financial Ombudsman ServiceConsumer helpline: 0845 080 1800 Ombudsman for Estate AgentsTel: 01722 3333 06 National Association of Estate Agents(The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency) Pensions OmbudsmanTel: 020 7834 9144 Parliamentary and Health Service OmbudsmanHelpline: 0845 015 4033 BBA – British Bankers AssociationHelpline: 020 7216 8800 Ofsted(The official body for inspecting schools) Law SocietyGeneral enquiries: 020 7242 1222 The Association of British InsurersTel: 020 7600 3333 The Association of British Travel AgentsTel: 020 7637 2444 Federation of Master BuildersTel: 020 7242 7583 RICS – Royal Institution of Chartered Surveyors(is the leading source of land, property, construction and related environmental knowledge) RIBA – Royal Institute of British Architects(is the UK body for architecture and the architectural profession) National Federation of BuildersNational Office: 0870 8989 091 FENSA(Fenestration Self-Assessment Scheme) Glass & Glazing Federation0870 042 4255 Equality and Human Rights CommissionDisability issues: 08457 622 633 ACAS(ACAS is an organisation devoted to preventing and resolving employment disputes) NHS Direct(NHS Direct is at the forefront of 24-hour health care - delivering telephone and e-health information services day and night direct to the public) BMA – British Medical AssociationHead Office Switchboard: 020 7387 4499 (on-line form for enquiries from general public) BDA – British Dental AssociationWord of Mouth helpline: 0845 063 1188 British Dietetic AssociationGeneral Enquiries: 0121 200 8080 LOCAL COUNCILSBirmingham City CouncilGeneral Enquiries: 0121 303 1111 Wolverhampton City CouncilGeneral Enquiries: 01902 551155 Sandwell Metropolitan Borough CouncilMain Switch Board: 0845 358 2200 Dudley Metropolitan Borough CouncilCustomer Services: 01384 812345 Solihull Metropolitan Borough CouncilTel: 0121 704 6000 Walsall CouncilTel: 019022 650000 Staffordshire County CouncilTel: 01785 223121 Lichfield City CouncilTel: 01543 250011 Tamworth Borough CouncilTel: 01827 709709 Cannock Chase CouncilTel: 01543 462 621 Redditch Borough CouncilTel: 01527 64252 ANIMALSRSPCACruelty Line: 0300 1234 999 Pet Searchwww.ukpetsearch.freeuk.com PDSA0800 917 2509 RSPBWildlife Enquiries: 01767 693 690 British Veterinary Association020 7636 6541 DEFRA Animal Welfare08459 33 55 77 TV / RADIOBBC Reception08700 100 123 BBC Digitalwww.bbc.co.uk/digital Digital Switchover08456 50 BBC National Enquiry Line08700 100 222 ELECTRICAL / GASCORGI(CORGI is the national watchdog for gas safety in the United Kingdom and help you find and use safe and competent trades people) TRANSCOGas emergency: 0800 111999 Institute of Plumbing & Heating Engineers (IPHE)(Institute of Plumbing and Heating Engineering is the UK's professional body for plumbers and others in the plumbing industry) Health and Safety Executive (HSE)HSE Info Line: 0845 345 0055 Smell Gas?0800 111 999 BENEFITS / ADVICEAttendance Allowance and Disability Living Allowance08457 123 456 Benefit Enquiry Line0800 882 200 Childline0800 1111 Crimestoppers0800 555 111 Department for School, Children and Families0870 000 2288 Furniture OmbudsmanConsumer Advice Line: 08701 620 690 Network West MidlandsTravel Line: 0870 608 2608 Centro0121 200 2787 Mailing Preference Service(The Mailing Preference Service allows consumers to register their wish not to receive unsolicited direct mail) Telephone Preference Service(TPS is the central opt out register on which you can record your preference not to receive unsolicited sales and marketing to your telephone) Birmingham Trading StandardsMain Hotline: 0121 303 6031 Wolverhampton Trading StandardsConsumer Advice: 08454 04 05 06 Sandwell Trading StandardsConsumer: Enquiries: 08454 04 05 06 Dudley Trading StandardsTel: 01384 814677 Solihull Trading StandardsTel: 0845 3303313 Walsall Trading StandardsTel: 01922 652214 Age Concernwww.ageconcern.org.uk last updated: 03/04/2008 at 17:03 SEE ALSOYou are in: Birmingham > BBC WM > WM Features > BBC WM Consumer Advice  
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