TV Licensing appeals findings
The Committee considered appeals against the decisions and actions of the BBC Executive in handling complaints about TV Licensing if a complaint met the following criteriia:
- The appeal concerned a television licensing complaint
- The complaint had previously been escalated through the BBC Executive's complaints process
- The appeal raised a matter of substance (the guidance on the complaints framework suggested this meant a serious breakdown in BBC collection procedures combined with a poor response from the BBC Executive).
Search the site
Can't find what you need? Search here