TV Licensing appeals findings

The Committee considered appeals against the decisions and actions of the BBC Executive in handling complaints about TV Licensing if a complaint met the following criteriia:

  • The appeal concerned a television licensing complaint
  • The complaint had previously been escalated through the BBC Executive's complaints process
  • The appeal raised a matter of substance (the guidance on the complaints framework suggested this meant a serious breakdown in BBC collection procedures combined with a poor response from the BBC Executive).