Fair trading complaints and appeals

Fair trading complaints are complaints about the way the BBC conducts its commercial activities or interacts with commercial markets.

How to complain

The BBC has set out its approach to fair trading issues in policy statements and guidelines. If you think the BBC has failed to comply with these, you may have grounds for a complaint. You can find out how to make a fair trading complaint on the BBC Complaints website.

How to appeal

If you are unhappy with the response to your complaint from the BBC Executive you can appeal to the Trust. The Trust's fair trading complaints and appeals process explains how you can do this:

Complaints framework - Procedure no. 2: Fair trading complaints and appeals procedures

Fframwaith Cwynion y BBC - Gweithdrefn rhif 2: Gweithdrefnau cwynion ac apeliadau masnachu teg

If we uphold your appeal we can apply sanctions. These include instructing the BBC to apologise; instructing the Executive to take action to prevent the breach happening again; and asking the BBC to consider disciplinary action.

Please note that we cannot consider appeals relating to competition law. You should take these to the relevant competition authority.

Fair trading guidelines

The BBC has set out its approach to fair trading issues in its Fair trading guidelines. You may also want to read the Trust's Fair trading policies and framework

Appeals considered by the Trust

The BBC Trust hears fair trading appeals as necessary and publishes reports of the appeals it has considered.

Complaints and Appeals Board (since December 2011)

Fair trading appeals findings (prior to December 2011)