Complaints Framework

One of the Trust’s roles is to set the overall complaints framework and associated procedures, setting out how complaints to the BBC are handled. The framework requires that complaints must be dealt with in the first instance by the BBC’s management, with the exception of complaints about the Trust itself. The Trust’s role in this process is to consider appeals from complainants should they be dissatisfied with the responses that they have received from the BBC’s management.

Using the links below you can find details of all the complaints and appeals processes for different types of complaint to the BBC. You can also find details of the Trust’s review of the complaints framework completed in 2012.

How to complain to the BBC

You should start by visiting the BBC's complaints website

How to complain to the BBC

How to appeal to the Trust

In some circumstances, you can take your complaint to the Trust on appeal

How to appeal to the Trust

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.