Getting the best out of the BBC for licence fee payers
Contact us
This will help you find the right part of the BBC to deal with your query as efficiently as possible
It's our job as the Trust – the governing body of the BBC made up of twelve Trustees supported by a team of professional staff – to get the best out of the BBC for licence fee payers
BBC Trust enquiries
The Trust is keen to hear your views during consultations and service reviews. You may also contact the Trust to appeal against a complaint finding by the BBC Executive, complain about the Trust or the Trust Unit, or commment on matters of Trust business.
Our contact details are in the box on the right of this page.
Many issues are best dealt with by contacting the BBC rather than the Trust. These include programme complaints, queries about paying your TV licence, questions about how to get tickets for BBC shows or how to work for the BBC, and suggestions for programme ideas.
Complaints & appeals
If you have a complaint about the BBC, you should contact BBC Information first.
If you are unhappy with the way your complaint has been dealt with by the BBC Executive, you can appeal to the Trust.
You can also complain about the Trust or the Trust Unit.
How to complain about the BBC Trust
If you would like to know more about our complaints and appeals process, please visit our complaints and appeals section.
Get in touch
BBC Trust Unit
180 Great Portland Street
London
W1W 5QZ
Telephone
Call the information line on 03700 103 100 or textphone on 03700 100 212.
Lines are open from Monday to Friday, between 9.30am and 5.30pm.
Comments about the website
We welcome your comments on our website. Please email or write to the address above.
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