TV licensing complaints and appeals
The BBC has overall responsibility for collection of licence fees, but it contracts the work of collection and enforcement to a number of companies who use the trade mark TV Licensing. If you want to complain about the way television licence fees are collected you should complain to TV Licensing.
How to complain
If you want to find out how to complain to TV Licensing, please visit the TV Licensing website.
If you are unhappy with your response from TV Licensing, your next step is to take your complaint to the BBC Executive. How you can do this is explained on the TV Licensing website, which you can reach through the link above.
How to appeal
If you are not satisfied with your response from the BBC Executive, you can appeal to the Trust. The way to do this is set out in the Trust's Television Licensing Complaints Procedure.
Download the Trust's Television Licensing Complaints Procedure
- No. 4: Television Licensing complaints and appeals procedures, PDF (63KB)
- No. 4: Television Licensing complaints and appeals procedures, text only (10KB)
PDFs require Adobe Reader to view
Appeals considered by the Trust
The Trust's Finance & Compliance Committee considers appeals to the Trust that relate to TV Licensing
Related links
The licence fee
You need a TV licence to use any television receiving equipment such as a TV set, set-top box, video or DVD recorder, computer or mobile phone to watch or record TV programmes as they are being shown on TV.
