General complaints and appeals
This page explains how you can complain about something that is not
- an editorial issue
- a fair trading issue
- a Digital Switchover Help Scheme issue
- a TV Licensing issue
- an issue relating to the Trust or the Trust Unit
If you want to complain about any of these issues, please visit the relevant page of this website.
- Editorial complaints and appeals
- Fair trading complaints and appeals
- Digital Switchover Help Scheme complaints and appeals
- TV Licensing complaints and appeals
- Trust or Trust Unit complaints and appeals
If you want to complain about any other aspect of the BBC, please visit the BBC Complaints section of the BBC website.
How to appeal
If you are unhappy with your response from the BBC Executive you can appeal to the Trust. You can find how to appeal in the Trust's general complaints procedure.
Download the Trust's general complaints procedure
- No. 5: General complaints and appeals procedures, PDF (64KB)
- No. 5: General complaints and appeals procedures, text only (12KB)
PDFs require Adobe Reader to view
Appeals considered by the Trust
The Trust's General Appeals Panel is responsible for considering appeals to the Trust that relate to the BBC's general complaints procedure set out in the BBC Complaints Framework.
