Fair trading complaints and appeals

Fair trading complaints are complaints about the way the BBC conducts its commercial activities or interacts with commercial markets. If you want to make a fair trading complaint you should complain to the BBC Executive. If you are unhappy with your response from the BBC Executive you can appeal to the Trust.

Appeals considered by the Trust

The BBC Trust hears fair trading appeals as necessary and publishes reports of the appeals it has considered.

Fair trading appeals findings

Fair trading Guidelines

The BBC has set out its approach to fair trading issues in policy statements and guidelines. If you think the BBC has failed to comply with these, you may have grounds for a complaint.

You can find the BBC Fair Trading Guidelines on the BBC website.

BBC Fair Trading Guidelines

You may also want to read the Trust's fair trading policies and framework.

Fair trading policies and framework

How to complain

Your can find out how to make a fair trading complaint on the BBC website.

BBC complaints

How to appeal

If you are unhappy with the response to your complaint from the BBC Executive you can appeal to the Trust. The Trust's fair trading complaints and appeals process explains how you can do this.

If we uphold your appeal we can apply sanctions. These include instructing the BBC to apologise; instructing the Executive to take action to prevent the breach happening again; and asking the BBC to consider disciplinary action.

Please note that we cannot consider appeals relating to competition law. You should take these to the relevant competition authority.