Quality First Annual Report and Accounts 2011/12

The Trust is keen to hear your views during consultations and service reviews. You may also contact the Trust to comment on matters of Trust business, to appeal against a complaint finding by the Executive, or to complain about the Trust or the Trust Unit. You can contact the Trust by post, email or telephone.

BBC Trust

1st Floor
180 Great Portland Street
London W1W 5QZ

Email: BBC Trust Enquiries

Website: BBC Trust

Telephone: BBC Audience Services on 03700 103 100 or text phone on 03700 100 212*

Many issues are best dealt with by contacting the relevant part of the BBC directly, rather than the Trust. These include programme complaints, queries about paying your TV licence, questions about how to get tickets for BBC shows or how to work for the BBC, and suggestions for programme ideas. For further information on how to contact the BBC about these questions see About the BBC.

* Calls may be recorded for training purposes. 0370 numbers are 'UK wide' and cost no more than calls to 01 or 02 geographic numbers.

Complaints

The Trust ensures that the BBC has in place a clear, fair, efficient and timely framework to respond to complaints. You can find full details about the complaints process on the Complaints website .

BBC Audience Councils

The Audience Councils advise the Trust on how well the BBC is serving licence fee payers across the UK. The Councils also have formal rights to be consulted on issues such as service licence reviews.

To contact the Audience Councils:

Audience Council England

Email: Audience Council England

Or write to:
BBC Audience Council England
The Mailbox
Birmingham B1 1RF

Audience Council Scotland

Email: Audience Council Scotland

Or write to:
BBC Audience Council Scotland
Zone G.11 40
Pacific Quay
Glasgow G51 1DA

Audience Council Wales

Email: Audience Council Wales

Or write to:
BBC Audience Council Wales
Broadcasting House
Llandaff
Cardiff CF5 2YQ

Audience Council Northern Ireland

Email: Audience Council Northern Ireland

Or write to:
BBC Audience Council Northern Ireland
BBC Broadcasting House
Room G08
Ormeau Avenue
Belfast BT2 8HQ

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