Profile: support technician

Support technician Ben Cartwright describes his role

Ben Cartwright started work with the BBC at the historic Wood Norton site, shortly after completing his media studies degree. He was then involved in stripping the BBC’s old Manchester base of all its studio technology and moving it to the new base at Salford. Ben now works at Salford’s Media City as a support technician, alternating between project work and responding to technical issues as they arise.

"It’s great to be in an environment where learning is actively promoted."– Ben Cartwright

The technical operations team provides engineering support across the Media City site; this means helping maintain and troubleshoot technology for meeting rooms, as well as handling issues with desktop AV, servers and cameras. Ben and his team have a wide remit, which covers Breakfast, Sport, Radio Manchester, 5live and edit suites for Children and Vision. They also support outside contractors with their output.

Ben’s progression in his role has been aided by the plentiful training opportunities available. Having undertaken broadcast technology courses as a trainee, he is continuing his learning and is now getting to grips with SQL and PHP. Ben and his team are currently working on two main projects: a buzzbox, which allows a director to talk to VT, plus a database of all the spare kit being stored at Media City. He hopes to increase his experience enough to eventually become a front-line engineer.