Frequently asked questions
Before contacting us...
We receive hundreds of emails every week. Before contacting us, you may find the answer you're looking for here.
Please note that calls to the 0370 UK-wide rate are charged at no more than 01/02 geographic numbers. Calls may be recorded for training. 0870 calls from a BT line cost up to 6p per minute (some operators and mobiles vary).
I have an enquiry or comment about BBC Wales. How can I get in touch?
If you can't find the information you're looking for here in these FAQs please contact us either by telephoning 03703 500 700 (weekdays 9.30am to 7.30pm), or write to BBC Cymru Wales Audience Services, Bangor LL57 2BY. This is a bilingual service so please feel free to contact us in English or in Welsh.
Unfortunately we can't respond personally to every message we receive but we do appreciate all the feedback, and all comments are carefully logged for our editorial teams and management.
Where can I find some facts and figures about BBC Wales' programmes and services?
See reports under How We're Run in this site.
Who runs BBC Cymru Wales?
Where is BBC Cymru Wales based?
Our headquarters are in Llandaff in Cardiff and there are studios and offices in Bangor, Wrexham, Aberystwyth, Llanelwedd, Swansea and Carmarthen. Some staff are based in various other locations around Wales.
Where can I find information about finding work with BBC Cymru Wales?
bbc.co.uk/careers has links to all jobs at the BBC and information about work experience placements.
Can BBC Wales donate items or money for good causes?
Unfortunately, because the BBC is funded by money raised through the television licence fee, we normally have to decline requests for prizes and donations, even for the most worthy causes, except in the case of a very small number of charitable appeals and causes closely related to broadcasting.
Where can I find more information about BBC Wales schedules?
You can find the full BBC Cymru Wales schedules at bbc.co.uk/tv, or s4c.co.uk/e_listings.shtml for S4C listings. For our radio services see the Radio Wales schedule at bbc.co.uk/radiowales/programmes/schedules/fm or the Radio Cymru schedule at bbc.co.uk/radiocymru/amserlen.
I'd like to see a programme that was broadcast in other parts of the UK - when will it be on?
The BBC One and BBC Two schedules sometimes vary in different parts of the UK. You can search bbc.co.uk/tv to find programme times or the programme may be available on BBC iPlayer.
Can I obtain a copy of a BBC Wales programme?
Copies of BBC programmes and series can only be obtained if they have been made available commercially. Please check with local or online retailers to see if the programme you've enquired about has been made available. More information...
We're sorry to disappoint fans but High Hopes has not been commercially released.
If you're enquiring about a programme that was broadcast in the last seven days, you may be able to watch it on the BBC iPlayer.
How can I contact a BBC Cymru Wales programme or presenter?
You can contact most programmes directly through their websites and sometimes they will give out specific email addresses, postal addresses or telephone numbers. Try searching for the programme you want at bbc.co.uk/programmes.
I'd like help with learning Welsh - can BBC Wales help?
The BBC Wales Learn Welsh website offers a number of online learning facilities for Welsh learners. See bbc.co.uk/wales/learnwelsh.
Can I receive Radio Wales and Radio Cymru on DAB Digital Radio in my area?
For a list of the DAB stations available in your area, enter your postcode at bbc.co.uk/reception/radio/digitalradio.
BBC Radio Wales and BBC Radio Cymru are only available on DAB in areas where there is a local DAB multiplex operator. Currently there are four of these multiplexes up and running in Wales - the North East Wales & West Cheshire multiplex, the Cardiff and Newport area multiplex, the Swansea area multiplex and the Mid and West Wales DAB multiplex.
A Local DAB licence covering North West Wales has been awarded by Ofcom. When this service starts in 2014, 150,000 homes in this area will be able to receive BBC Radio Wales and BBC Radio Cymru as well as some local commercial stations. Unfortunately there is no confirmed date for the start of the service at present.
Please see the following sites for details of any developments:
Can I watch or listen to BBC Wales programmes online?
Go to BBC iPlayer to catch up on the last 7 days of BBC TV and radio.